✧ Ducting Supplies Refund Policy ✧

We offer a straightforward 14-day return policy for your peace of mind. If you're not completely satisfied, you can request a return within 14 days of receiving your items.

To Qualify For a Return

Items must be in their original condition, unworn or unused, with tags, and in the original packaging.

A receipt or proof of purchase is required.

Contact us at sales@ductingsuppliesuk.com to start the return process. If your return is approved, we’ll provide detailed instructions on how and where to send the item. Please note that items sent without prior approval will not be accepted.

For any questions about returns, reach out to sales@ductingsuppliesuk.com.

Damages and Issues

Inspect your items upon receipt. If you receive a defective, damaged, or incorrect product, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

Custom products, such as special orders or personalized items, cannot be returned. For specific inquiries, contact our support team for assistance.

Exchanges

Want to exchange an item? Simply return your current product, and once the return is approved, place a new order for your preferred item.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, a refund will be processed to your original payment method within 7–10 business days. Keep in mind that your bank or card provider may require additional time to reflect the refund.

For reliable ducting supplies and a customer-first approach, shop with confidence knowing your satisfaction is our priority. Contact us at sales@ductingsuppliesuk.com for support.